Now Hiring - Manufacturing Key Account Manager - Omni-Channel in Philadelphia, PA

Key Account Manager – Omni-Channel

Who We Are

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

At Essity: This Is What We Do

About The Role

Essity Professional Hygiene is looking for an experienced Key Account Manager – Omni-Channel. The Key Account Manager is responsible for defining the E-commerce growth strategy and exceptional road map to drive sales, profit and share of search performance goals with prioritized multi-channel customers (i.e. Office, Jan-San, etc). This role will lead E-commerce activities in close alignment and partnership with local sales and customer marketing teams with the ultimate objective to deliver customer’s long/mid/short-term JBP plan. Establishing Essity’s Professional Hygiene business unit as an expert thought leader and performer in the evolving B2B E-commerce space; specifically strengthening our business and partnership with select Multi channel customers across prioritized markets.

The ideal candidate will live in Philadelphia, PA or near a major US international airport within the aligned Essity Regional structure and the ability to travel often.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What You Will Do

• Cascades the overall E-commerce strategy into robust mid-/long-term customer plans that deliver on business objectives; considers customer’s omni channel requirements, market/competitive conditions, financial requirements, consumer trends and brand plans.

• Partners with sales, marketing, E-com activation, customer service, operations and finance to support customers; ensures priorities and initiatives are aligned with BU/region strategies to drive profitable growth at the total account level (traditional + E-commerce business combined).

• Consistently uses analytics tools (Power BI, Salsify, CRM, etc.) to guide and ensure execution of aligned activities to win across the 5 Ps in E-commerce: product assortment, promotion, placement (merchandising), pricing, and best-product-detail-page; initiates and leads corrective actions as needed; Leads and manages execution of all E-com product merchandising, promo, analytics, E-com forecasting, P&L management and launch initiatives for in-scope customers.

• Implements channel development strategy (customer/portfolio expansion); identifies, evaluates and prioritizes new business opportunities leveraging CRM to continuously manage the pipeline.

• Drives and secures contract negotiations including terms and conditions, product offers, merchandising packages and pricing in line with pre-set product and pricing strategies and guidelines.

• Builds and nurtures long term relationships with strategic accounts across all levels in the organization while closely partnering with local sales team to ensure one-voice from Essity to the customer.

• Provides input into annual planning process (OGSM, net sales, investments/spend plan and P&L) as well as monthly/quarterly forecasting activities.

• Ensures E-commerce is incorporated into customer’s JBPs; negotiates customer pilots to jointly develop capabilities that deliver a competitive advantage for Tork. Secures learnings are implemented across relevant customers.

• Serves as the internal Subject-Matter-Expert (SME) and evangelist of his/her E-commerce customers; educates all levels of the organization on mid/long term customer segment vision, goals and requirements; key initiator and contributor to best practice sharing, networks and projects across the organization.

Who You Are

• Bachelor, University or Business School degree.

• 3 - 5+ years of B2B and/or B2C E-commerce Account Management experience required.

• Experience working in a Global/Transatlantic set up highly desired.

• Experience overseeing and/or managing E-commerce operations highly preferred.

• Strong business and financial acumen.

• Excellent analytical skills.

• Customer-focused; highly developed problem solving and customer service skills.

• Ability to work effectively with cross functional teams and influence outcomes across different layers in the organization.

• Well-developed online merchandising skills.

• Exceptional written and oral communication skills; multi-language candidates highly preferred (depending on region specific languages might be more applicable).

• Strong bias for action and able to prioritize effectively in times of ambiguity.

• Proven organizational agility.

• Ability to travel up to 40%.

About Our DEI Culture

Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.

As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits

Competitive annual salary + sales incentive + benefits

Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

Along with competitive pay you will be eligible for the following benefits:

• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance

• Wellness program provided through Rally

• Healthcare and Dependent Care Flexible Spending Accounts (FSA)

• 401(k) with employer match and annual employer base contribution

• Company paid Basic Life, AD&D, short-term and long-term disability insurance

• Employee Assistance Program

• PTO offering with Paid Holidays

• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance

• Employee discounts program

• Scholarship program for children of Essity employees.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

#LI-AC1

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [please apply online]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.